Complaints Policy

This policy explains how complaints are submitted, reviewed, and resolved in a fair and timely manner.

How to submit a complaint

Send your complaint to request@prozelonghshreli.world with your name, contact details, relevant page or service details, and preferred resolution.

Initial acknowledgement

We aim to acknowledge complaints within 3 business days.

Investigation timeframe

Most matters are reviewed within 10 business days. Complex matters may take longer, and updates are provided where needed.

Escalation options

If you are not satisfied with the outcome, you can request an internal escalation review and then seek independent guidance from relevant Australian consumer bodies.

Record retention and privacy

Complaint records are handled under our Privacy Policy and stored with controlled access for up to 24 months unless legal requirements differ.

Contact information

Prozelonghshreli, 2 Capital Pl, Rouse Hill NSW 2155, Australia | +61286135130 | request@prozelonghshreli.world